Best Contact Center Conferences of 2019

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Thinking of attending a contact center conference this year? Attending a conference can provide a great opportunity to network with peers, experience new tools, stimulate new ideas and approaches, gain insight leading to competitive advantages, as well as help you stay on top of the latest call center industry trends.

Here are 10 recommended contact center conferences worthy of your attendance in 2019.

CCW (Nashville, TN)

Date: January 15-18, 2019

Cost: $2299-$3799

Duration: ~4 Days

# of attendees: N/A

Begin your new year with a CCW conference in January. With plenty of expert speakers on hand, including executives from HBO, the Tennessee Titans, and Equifax, you’ll benefit from hearing leading influencers share their knowledge of industry. Interactive discussion groups and workshops will expose attendees to talks on leading topics in the call center arena.


SaaStr Annual 2019 (San Jose, CA)

Date: February 5-7, 2019

Cost: $1299-$1799

Duration: ~3 Days

# of attendees: +12,000

This event houses the largest assembly of B2B software providers in the world, and will showcase over 300 guest speakers to hear from, including top leaders from such companies as Hubspot, Slack, and Google Cloud. In addition, there are 500+ small group meetings and 1-on-1’s to attend, as well as more than 200 sessions to teach you how to scale faster. With so many in attendance over this 3 day conference, there will be lots of opportunity to learn, meet peers, and create new connections, no matter what your background.


Genesys CX Day (Boston, MA)

Date: February 19, 2019

Cost: Unknown

Duration: ~1 Day

# of attendees: N/A

This one-day conference is packed to the brim with guest speakers, discussion topics relevant to contact centers, and plenty of networking. Topics include AI technology deployment, managing communications agent interfaces, and the inclusion of collaborative tools to bridge gaps between teams. See the link for details on registration.


NGCX Next Generation Customer Experience (Indian Wells, CA)

Date: March 25-27, 2019

Cost: $2099-$3199

Duration: ~3 Days

# of attendees: N/A

Since 2011, this conference has been bringing together customer experience executives across many industries. As a customer experience professional or solution provider, you’ll have access to workshops, case studies, structured networking, VP think tanks, discussion groups, and  industry leaders when you attend this 3-day event. Discounts are available for teams of 2 or more customer experience professionals.


HDI Conference & Expo (Orlando, FL)

Date: April 7-12, 2019

Cost: $1999-$2899

Duration: ~6 Days

# of attendees: ~2500

This event is a must-attend for anybody in the technical support industry, or those who could benefit by gaining more tech experience. The latest technology and trends are on display, with lots of lots of learning and networking available. With 4 keynote speakers, and many in-depth sessions, you’ll be able to apply the latest knowledge to benefit your contact center.


Call & Contact Centre Expo (London, UK)

Date: March 27-28, 2019

Cost: Free

Duration: ~2 Days

# of attendees: +5000

This event has become one of the leading customer experience shows in Europe. With over 5,000 contact center professional on hand, as well as free consultations and demonstrations, attending this event in London will help give you a leg up over the competition. Besides, what could be better than free entry!


Elevate CX Spring Conference (Denver, CO)

Date: April 26-27, 2019

Cost: $325-$350

Duration: ~2 Days

# of attendees: +200

This is the event to attend if you are a customer experience leader! Learn from the experience of over 200 speakers and attendees from top companies such as Microsoft, Service Direct, and more. Network with peers and gain valuable industry contacts. Be sure to get your tickets to this can’t miss 2-day conference when you select the link above.


ICMI Contact Center Expo & Conference 2019 (Ft. Lauderdale, FL)

Date: May 13 -16, 2019
Cost: $1699-$2899
Duration: ~4 Days
# of attendees: ~1500

Billed as the most comprehensive program available for contact center professionals, you won’t want to miss this conference! With more than 100 speakers, 100+ exhibitors, and 75+ sessions, you’ll have plenty of opportunities to advance your knowledge. Sessions and case studies cover hot topics, while encouraging idea sharing and how to overcome common challenges. Register early to receive significant discounts. Group rates are also available.


2019 Interactive Customer Experience Summit and CONNECT: The Mobile CX Summit (Dallas, TX)

Date: June 4-6, 2019

Cost: $395-$795

Duration: ~3 Days

# of attendees: N/A

For the first time, these two conferences will be combined under one roof. Learn from featured speakers who are leaders in customer experience roles from such companies as Under Armour, Best Buy, Fossil, Firehouse Subs, and more. If you are a B2C business interested in learning how to use the latest technology to improve customer experience, then don’t forget to sign up for this 3-day conference! Those who sign up by January 25th can save $200.


2019 CCW (Las Vegas, NV)

Date: June 24–28, 2019

Cost: $1699-$2499

Duration: ~3 Days

# of attendees: +3000

Held at the beautiful Mirage Hotel in Las Vegas, NV, this is one of the largest conferences in the world, gathering customer experience, contact center, and customer care professionals. With more than 150 speakers, including the CEO of Zappos, Tony Hsieh, as well as plenty of interactive discussion groups and opportunities for networking, this event has the ability to take your contact center to the next level. So go and celebrate 20 years of Customer Contact Week! Register by 1/25/2019, and save $1300-$1500 on a multi-day pass.


The 9th Annual Customer Service Summit (Brooklyn, NY)

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Date: October 23–24, 2019

Cost: $2045-$3295

Duration: ~2 Days

# of attendees: +350

This conference is a golden opportunity to hear from th etop leaders at Mastercard, Airbnb, Delta, Hilton, T-Mobile, Samsung, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and gain actionable insight into 2019’s biggest challenges and opportunities. Learn how to scale your businesses, synchronize communication channels, empower and upskill agents and bring customer experience to the center of the business.

The event is a must attend for leaders in the CX industry to equip themselves with tools to best deliver customer experience and satisfy future customer needs.

Use promo code 5036LEAF100 to take $100 off  your tickets to the Customer Service Summit.


Don’t miss out on the opportunity to gain fresh perspectives, competitive advantages, and new connections to help achieve your 2019 goals. So get out there, meet new people in your industry, and experience all the benefits of attending a contact center event. Your customers will be better off for it.

Did We Miss One?

Is there another contact center conference in 2019 that should be on this list?

Tell us about it in the comments below. Be sure to provide the URL and your contact information.

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Sandy Smith
Sandy Smith is an account manager at Bay Leaf Digital, helping clients to achieve their lead generation and brand awareness goals. On weekends, you can find Sandy conjuring musical memories of his childhood by singing in an 80s cover band.
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