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SaaS Marketing Analytics – Website Traffic Simplified

This is the second article in the series about SaaS marketing analytics. As a recap, SaaS marketing analytics allows marketers to learn about the effectiveness and efficiency of their efforts in driving leads. There are four key metrics to be used for measuring SaaS marketing success – traffic, conversion, quality, and cost. Of these four, …

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How to Rebrand Your Website, Social Media Accounts, and More

When a company outgrows the vision of its founders, it sometimes runs into an identity crisis that can be addressed only through rebranding. When executed well, these rebrands can take companies to new levels. For example, in 1996 when Federal Express shortened its name to “FedEx,” the rebranding process was a monumental effort that succeeded …

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A New Speech Analytics Solution For the Contact Center

In the last few years, contact center technology has undergone radical changes that have remarkably enhanced customer experience. One such technology affecting that change is speech analytics. The traditional role of speech analytics used to be as an add-on to a contact center technology stack that would provide analysts with post-call insights into rep and …

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The Ingredients of a Great SaaS Marketing Plan

Marketing plans for SaaS companies can get fairly complex. These typically include attracting prospects, converting them to customers, retaining those customers and growing the revenue per user. To succeed, marketers need a detailed plan of action customized for their service as well as for the step in the conversion funnel. Like a favorite holiday meal, your plan will be tailored to your audience, but there …

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5 Popular Freemium Business Models SaaS Companies Should Know About

I’m constantly observing how SaaS startups contemplate their pricing strategy. And for good reason.  If they underprice their offer, it could lead to a downward spiral of support and a red bottom line. If they over-price their services, then they could miss out to a less expensive competitor and never be given the opportunity to showcase the …

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Public SaaS Companies That Had IPOs in 2018

In the past several years, SaaS companies have accounted for the majority of software IPOs in the U.S. And in 2018, the trend strengthens. Investors are feeling confident about the subscription business model and the value of the SaaS market, which is expected to reach $55 billion in 2018 and $75 billion by 2020.    Here’s 10 of the most exciting, newly public SaaS companies for 2018:  …

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