Best Contact Center Conferences of 2018

With 2018 now in full force, are you ready to take your contact center to the next level? Research shows that those who regularly attend conferences are better suited to meet the challenges of an ever-changing contact center experience. Conferences help businesses continue their education in their field and industry, expand their personal networking base, learn the strengths and weaknesses of competitors, open up a larger customer base, and stay ahead of the industry with trend analysis.

However, not all conferences are alike. When it comes to gaining a competitive edge for contact centers, selecting the right conference is critical. Take a look at our 10 recommended contact center conferences that you can’t miss in 2018.

CCW Winter 2018 (New Orleans, LA)

CCW Winter

January 22-25, 2018

Cost: $2499-$3899

Duration: ~4 Days

# of Attendees: N/A

Kick off the new year with a CCW conference in January. The speaker lineup is worth the conference price alone, with Robert Herjavec (from ABC’s “Shark Tank”) leading the pack. This conference is designed to leave you with inspiration and extensive ideas for the coming year. You will gain hands-on training and participate in interactive discussion groups where you apply your learnings from this must-attend conference.

Customer SuccessCon (Seattle, WA)

Customer SuccessCon

February 5, 2018

Cost: $395-$495

Duration: ~less than 1 full day

# of Attendees: 100

Customer SuccessCon is perfect for the budget-minded professional. Coming it at under $500 a person, this one-day event is full of learning opportunities and speakers to help you build a solid platform for your customer engagement. The event is limited to 100 attendees, so sign up fast before you miss out on this event!

Genesys G-Summit (Honolulu, HI)


February 8, 2018

Cost: Unknown

Duration: ~1 Day

# of Attendees: N/A

What better way to learn about contact center trends than at a conference in Hawaii? If you don’t get tempted by the nearby beaches, be sure to stop by Genesys’ one-day super-charged event. Hear from 11 of its top leaders that will provide you with new insights to help your contact center. See the link for more details on registration.

CX Innovation Summit (Melbourne, AUS)


March 20-22, 2018

Cost: $1722-$2584

Duration: ~3 Days

# of Attendees: N/A

The CX Innovation Summit focuses primarily on utilizing technology to drive positive customer experiences. This summit is designed for the senior professional who wants to gain a competitive edge in any industry that focuses on building customer loyalty and maintaining customer satisfaction. Register for this conference to learn from almost 30 world recognized business leaders and professionals.

Elevate Support Summit (Philadelphia, PA)

Elevate Summit

March 30-31, 2018

Cost: $425

Duration: ~2 Days

# of Attendees: 150

Elevate Summit is designed for customer support professionals who are looking to boost their career and gain valuable industry contacts. This two-day event is limited to 150 attendees, so be sure to sign up for this can’t miss conference. 

Looking for a second chance to network? Sign up for a post-conference networking day for $65.

HDI 2018 (Las Vegas, NV)


April 10-13, 2018

Cost: $1899-$2299

Duration: ~4 Days

# of Attendees: ~2500

HDI is for all those in the technical support industry. This event boasts its interactive and fun learning environment with its engaging networking and business strategies that help make your life as a tech support professional easier. Don’t miss out on the early bird pricing. Register by February 16 and save up to $400!

ICMI Contact Center Expo (Orlando, FL)


May 21-24, 2018

Cost: $1899-$2799

Duration: ~4 Days

# of Attendees: +1500

Rated as the #1 contact center event for professionals, this conference is filled with over 100 speakers, more than 75 sessions, and 100+ exhibitors! Hosted at the beautiful Walt Disney World Resort in Orlando, Florida, this conference has it all. With over 30 case studies for industry leaders, you will be ready to tackle customer demands head-on and prevent issues before they arise. Register by February 28 to receive significant discounts. Group rates are also available.

Interactive Customer Experience Summit (Dallas, TX)


June 12-14, 2018

Cost: $525-$925

Duration: ~3 days

# of Attendees: N/A

This is a must attend event for B2C users who need some added insight into how to leverage technology to boost customer interactions. This event is sure to help you network and gather new ideas by engaging with professionals across multiple industries. Hear customer success stories and learn about real-world interactive customer experience examples. See the link for more details on this tech-packed conference.

CCW (Las Vegas, NV)


June 18-22, 2018

Cost: $1699-$3399

Duration: ~5 Days

# of Attendees: +2500

Another colossal event, the CCW (Customer Contact Week) conference is one of the largest in the world. With over 155 speakers, including Barbara Corcoran, this event has the expertise to take your contact center to the next level. By leveraging business best practices and expanding your network with today’s industry leaders, you will gain an experience and a community to driver you forward for years to come.

13th Annual Top-Ranking Performers Contact Center World Next Generation Best Practices (Orlando, FL)

Contact Center World

June 19-22, 2018

Cost: $2500-$2700

Duration: ~4 Days

# of Attendees: N/A

This one-of-a-kind, multi-national event from Contact Center World brings delegates and speakers from 15 nations to Orlando, Florida, for one of the best contact center conferences this year. Touting one of the largest member associations with 189,000 memberships and growing, Contact Center World provides you with many networking opportunities. 2018 events will be held in four locations: Berlin, Orlando, Macau and Prague.

Whether you are a large corporation or small business, there is a contact center event for you this year. Don’t miss out on gathering insights and gaining new connections that will help you reach your 2018 goals. Your customers are depending on it.

Planning on attending a contact center conference this year? Let us know in the comments below!